BUYING GUIDE

 

HOW TO ORDER


If you have fallen in love with our furniture and would like to place an order or receive a quotation, please do so by contacting us at enquiry@piece-uk.com or by filling out the enquiry form on the product page.

Because our furniture is bespoke and the choices of finish are so varied it is not possible to purchase our products through our website on a ‘click to buy’ option.

We prefer to liaise with you personally from your initial enquiry right through to the delivery of your purchase. With our expertise, we are able to help you with any special requirements and specifications you may have. If you need an item in a specific colour to suit your existing decor...no problem. If you would like one of our cabinets made 5cm narrower to fit into an alcove...we can do it. We’re here to help you achieve whatever your heart desires.

If you already know what you want, great! Simply email us, listing what products you would like to order and the destination you want them delivered to.

The receipt of your order does not mean that your order has been accepted. We will send you a pro forma invoice showing all the details and specifications for your items. It will also show the delivery costs and estimated lead times for production. Your order will be accepted on receipt of your deposit payment of 50%. We will only start making your order once the deposit funds have cleared. The remaining 50% balance plus 100% of delivery costs will be invoiced and payable just before we dispatch your order to you.

Your delivery costs are determined by the destination and size of your consignment.
 

PAYMENT


Your invoice will be charged in Great British Pounds (GBP) and payments received from you must be in GBP.

We accept payment by bank transfer or cheque.

If your order is being sent to a member state of the European Union (EU) then the selling price will include UK sales tax (VAT) at the current rate of 20%. If you are a corporate customer with a valid VAT number we can exempt the VAT.

If your order is being dispatched to a destination outside the EU then your sales tax will be zero.

Deliveries outside the UK are often subject to local import duties and entry taxes at their final destination. It is your responsibility to pay these charges. Piece-UK has no control over these charges and cannot predict their amount.

Please contact your local customs office for further information before placing your order with us.
 

SAMPLES


We guarantee our furniture will match the quality represented on our website. However, colour accuracy can vary from screen to screen, depending on your monitor, device or printer. Therefore, we highly recommend that you obtain free samples of the colours shown on our website before placing an order.

You can also provide us with a RAL colour reference of your chosen colour.

We can even colour match from swatches of material or wallpaper provided by you, although some colours are harder to match than others. If you require this service, we will always produce a sample of the matched colour and send it to you for approval. There is a charge for this service depending on the quantity of colours to be matched. This cost is redeemable against your purchase.
 

CUSTOM MADE


Our products are custom-made to your specifications and, for this reason, are strictly non-returnable.
 
 
PLEASE SEE OUR FULL TERMS AND CONDITIONS BEFORE PURCHASING